Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, email us at info@coastandclove.com and we will guide you through the next steps
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For any return question you can always email us at info@coastandclove.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Your rights under New Zealand law
Nothing in this policy limits your rights under the Consumer Guarantees Act 1993. If a product is faulty or not as described, you are entitled to a remedy under that Act.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please email us at info@coastandclove.com so we can look into it
Contact Information
Store name: Coast & Clove
Company name: Pixelize
Company number (KvK): 42078946
Company address: Zinkstraat 24, Breda, Noord-Brabant, 4823 AD, Netherlands
Email: info@coastandclove.com
Phone number: +31 6 49809336
We aim to respond to your inquiries within 24 hours.
Customer Service Hours
Monday to Friday: 9am to 5pm (CET)
Saturday and Sunday: Closed
Contact page: https://coastandclove.com/pages/contact